Refund Policy
At GeekVaping, we are committed to providing the best disposable vapes to both individual consumers and businesses across Europe. Whether you’re purchasing in bulk or ordering for personal use, we aim to ensure that your shopping experience is seamless, reliable, and stress-free. Our refund policy is designed to give you clarity and fairness while maintaining the operational efficiency that we’ve built over the past six years. Please read through the following guidelines to understand our refund process.
1. Order Cancellation and Refund Eligibility
We understand that sometimes circumstances change, and you might need to cancel an order after placing it. If you wish to cancel your order, please contact us within 24 hours of making the purchase. As long as the order has not been processed or dispatched, we will issue a full refund. Once your order enters the processing or shipping stages, the conditions for refunds will be as follows:
2. Refund Requests After 24 Hours
For orders placed more than 24 hours ago, refund requests may still be considered, but certain conditions apply:
- Partial Refunds: In some cases where the order has not yet been dispatched but processing costs have been incurred, a partial refund of up to 50% may be offered.
- Dispatched Orders: Once the order has been shipped, we are unable to offer a refund. We highly recommend reviewing your order carefully before confirming your purchase to avoid any potential issues after the order is dispatched.
3. Refunds After Shipment
Once your order has been dispatched and a tracking number has been provided, we can no longer offer a refund. This is due to the fact that we are unable to retrieve packages once they are in transit. To avoid problems post-shipment, we encourage you to ensure all order details are correct before confirming the purchase.
4. Damaged or Faulty Products
At GeekVaping, we are dedicated to providing top-quality products from trusted brands such as Bang, RandM Tornado, Vapme, Elf Box, and more. However, if you do receive a defective or damaged product, we will be happy to offer either a replacement or a refund under the following conditions:
- Timeframe for Claims: Claims for damaged or faulty products must be submitted within 7 days of receiving your order.
- Evidence: We may request photographic evidence of the damage or fault for quality control purposes.
5. Customs and Insurance
We ensure that all orders shipped to European countries are fully insured during transit. If your package is held or confiscated by customs and is not released after a reasonable period, we will issue a full refund for the purchase price. However, delays or issues caused by customs authorities are beyond our control, and while we will assist you in resolving these issues, we cannot guarantee specific timelines for customs clearance.
6. Incorrect Shipping Information
It is crucial that you provide accurate shipping details at checkout. If an order is returned to us due to incorrect information (e.g., wrong or incomplete address), you will be responsible for any additional shipping costs required to resend the order. We encourage all customers to double-check their address details before finalizing their purchase to prevent delays and extra charges.
7. Wholesale and Bulk Buy Refunds
For customers purchasing disposable vapes in bulk or through our wholesale service, the refund policy differs slightly due to the scale and nature of the orders:
- Bulk Orders: Once bulk orders have been shipped, they are typically non-refundable due to the high volume and logistics involved.
- Product Quality Disputes: In cases where there is a dispute regarding the quality of the product or if incorrect items were shipped, partial refunds or exchanges may be considered after a thorough review of the issue.
- Quality Assurance: All bulk orders undergo strict quality checks before shipment to ensure the products meet the highest standards. This helps minimize any issues upon receipt.
8. How to Request a Refund
If you wish to request a refund, please follow the steps below:
- Contact Us: Reach out to our customer support team via email at [email protected] or through the support section of our website. Please ensure that you submit your request within the specified time frames.
- Provide Order Information: Include your order number and a brief description of the issue.
- Response Time: We will review your request and respond to you within 1 business days. If additional information is required, we will notify you promptly.
Our Commitment to You
At GeekVaping, we take pride in delivering high-quality disposable vapes from leading brands like Bang, RandM Tornado, Vapme, Elf Box, and others. We strive to provide a reliable, efficient service to customers across Europe, ensuring fast, insured shipping and a high level of customer satisfaction. Whether you’re ordering for personal use or making a wholesale purchase, we want you to feel confident in your decision to shop with us.
If you have any further questions or concerns regarding our refund policy, please don’t hesitate to get in touch. Our customer support team is always ready to assist you.
By shopping with GeekVaping, you agree to the terms outlined in this refund policy. Our goal is to ensure both retail and wholesale clients experience a smooth, risk-free shopping experience while purchasing from Europe’s top disposable vape brands.